For diners
Private restaurant feedback, straight to the source
Most of us have opinions about our meals but no interest in publicly rating a small business. Bentu is a private feedback app: what you write goes directly to the restaurant — never to a public page.
Why private feedback beats a public review
Public review sites put you in an awkward spot. Your soup was cold, but do you really want to knock a family-run restaurant’s rating down for everyone, forever? Most people don’t — so they say nothing, and the restaurant never finds out. The kitchen keeps sending out cold soup, and diners keep quietly not coming back.
Private feedback removes the stakes. On Bentu, your note goes straight to the people who can actually fix the problem — the owner and their team — as a direct message, not a public verdict. You can be honest without being a critic, and generous without writing an essay.
It works in the other direction too. When a meal is great, a private “that pasta was incredible” lands personally with an owner in a way one more anonymous five-star rating never will.
What the restaurant sees (and what they don’t)
Restaurants on Bentu receive your feedback in a private inbox. They can read it, thank you, make things right if something was off, and reply to you if you have a Bentu account. Your feedback is never published as a review, never shown to other diners, and never affects a public score.
Meanwhile, everything you write stays in your own food journal: every place you rate lands on your personal passport map, joins your rankings, and keeps your notes about what you ordered. Your feedback helps the restaurant; your history belongs to you.
How it works
Step 1
Find the restaurant
Scan the Bentu QR code on the table, or search for any restaurant in the app. No download needed — it’s all on the web.
Step 2
Leave quick, private feedback
Thumbs up or down, plus a note if you have more to say. It takes under a minute, right when the meal is fresh in your mind.
Step 3
The restaurant hears you — privately
Owners on Bentu get your feedback directly, and can reply if you have a Bentu account. Nothing is posted publicly, ever.
Frequently asked questions
Is my feedback anonymous?
Yes, unless you choose otherwise. The restaurant sees your rating, your words and when you visited, never your name or your account. If you add an email or phone number, they can see it so they can follow up. Nothing is ever published, and if you have a Bentu account, the restaurant can reply to you there.
Does the restaurant have to be on Bentu?
You can leave feedback and keep notes for any restaurant — it always becomes part of your personal food journal. Restaurants that have claimed their business on Bentu see feedback right away, and can reply if you have a Bentu account.
Is Bentu free?
Yes — completely free for diners: feedback, rankings, lists, notes, and the passport map.
Do I need to download an app?
No. Bentu runs in your browser. Scan a QR code or visit bentu.co and you’re in.
Can I still write public reviews elsewhere?
Of course. Bentu doesn’t stop you from reviewing anywhere else — it just gives you a private channel that most situations actually call for.
Say it to the chef, not the internet
Free for diners. No public reviews, ever.